Terms and Conditions
All terms and conditions of sale are subject to change without notice.
PAYMENT: All product orders are paid upfront using Credit Card, Debit Card, or PayPal.
COMPLIANCE WITH LAWS PROHIBITING ANY OF OUR PRODUCTS: It is the sole responsibility of the purchaser to comply with all local, state and federal laws or statues pertaining to the possession and/or use of any of the products we sell.
PRICE CHANGES: We reserve the right to change the price of any product we sell at any time. We will change the price on our web site.
RETURN POLICY: We will replace any defective item. There is a 20% restocking fee for the return of non-defective items.
RETURNS THAT DO NOT HAVE RMA #’S ON THE LABEL WILL BE REFUSED AND RETURNED TO SENDER.
Sample return package:
The Hatchery 4 U
RMA # 00000000
1867 Caravan Trail #105
Jacksonville, FL 32216
Once a return is received, we will determine whether or not it is defective and then process the request.
Replacements for the defective item will be shipped at no charge.
If the product is NOT defective, you will have a choice of in-house credit or we can reship the product back to you.
CAMERA WARRANTY: We guarantee all The Hatchery 4 U CAMERAS to be free of defects in workmanship and material for 90 days (unless the manufacturer’s warranty is longer; please call) after the sale to the customer.
We update the online ordering site with the status of the return when the order is received and then processed. The Hatchery 4 U does not pay for shipping of returned items.
ADDRESS CORRECTION POLICY: It is especially important that we receive a complete and accurate address for all orders to ensure timely delivery and because of UPS and USPS charge a fee for any address correction. If we receive an incorrect address from a customer and we are charged a correction fee we will pass this fee on to you, our customer.
BACK ORDERS: We make every effort to have all products in stock at all times, but this is not always possible. When a product we carry is out of stock we list it on our “out of stock” page on our online order site.
SHIPPING POLICY: We try to ship the same day we receive the order if its placed by 4:00 pm Eastern time, Monday through Friday. Monday’s are our busiest day and orders placed over the weekend or Monday could be delayed until Tuesday.
SHIPPING INSURANCE POLICY: USPS automatically insures packages up to $50. UPS automatically insures packages up to $100. If you wish to add additional insurance or signature required, this is an option when you use our online order site. There will be additional charges from USPS and UPS for this.
DAMAGED PRODUCTS: We ask that you notify The Hatchery 4 U of any damaged products received. That way we can put in a claim with the shipper.
TRACKING INFORMATION: You will receive tracking information directly for UPS and USPS. Our shipping computers are linked directly to both USPS and UPS, making our system very efficient.
