There is a 20% restocking fee for the return of non-defective items.
You will need to login to the online ordering system and click on RMA# to obtain a Return Merchandise Authorization number. The RMA # must be written on the outside of box. There must also be a note in the box explaining the problem.
Returns received without a note will result in a longer processing time.
Please send your return packages to:
The Hatchery 4 U
1867 Caravan Trail #105
Jacksonville, FL 32216